Terms of service

These Terms of Service govern your access to and use of https://tumdi.co/ (the "Website"), operated by Tumdi, located at 1600 Sanchez St, Austin, TX 78702, USA. They also apply to all products and services provided through the Website. By accessing the Website or using our services, you agree to comply with these Terms. If you do not agree, please do not use the Website or any related services.

Company name: Tumdi
Address: 1600 Sanchez St, Austin, TX 78702, USA
Email: info@tumdi.com

Follow our journey on @trendsbytumdi and discover new ways to brighten your space.

Browsing the Website does not require registration. To purchase products or access certain services, registration and acceptance of these Terms are required. Tumdi provides high-quality lamps and lighting solutions through the Website. These Terms outline the rights and responsibilities of both Tumdi and our users.

This Website is operated by Tumdi. References to “we,” “us,” or “our” indicate Tumdi. All future updates, features, or services introduced on the Website are covered by these Terms. The latest version of these Terms is always accessible on this page. Tumdi may revise these Terms at any time, and changes take effect once published. Our online shop operates on Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS
By using this Website, you confirm that you have the legal capacity under your country’s laws, or you have guardian consent for minors. Illegal activities, including copyright infringement, are strictly prohibited. Introducing viruses or harmful code is forbidden. Violations may result in immediate termination of access.

SECTION 2 – GENERAL CONDITIONS
We may restrict access to the Website or services at our discretion. Information transmitted over networks may be altered to meet technical requirements. Payment information is encrypted. You may not reproduce, sell, or exploit any part of the Website or its content without prior written permission. Section headings are for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee that Website content is fully accurate, complete, or current. Content is provided for general reference and should not replace personalized advice. Some material may be outdated. Updates may occur without obligation. Users are responsible for checking the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
All prices may change at any time without notice. We reserve the right to modify or discontinue products, services, or Website sections at our discretion. We are not liable for any price adjustments or service interruptions.

SECTION 5 – PRODUCT INFORMATION
Products may be exclusive to the Website and subject to availability. Returns and exchanges follow our Return Policy. Colors may vary slightly depending on device settings. We may limit sales by region or group and modify product details at any time. Offers are void where prohibited. We do not guarantee products will meet individual expectations or that defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
Orders may be refused or canceled at our discretion. Purchase quantities may be limited per individual, household, or order. Customers will be contacted using the information provided. Accurate, complete, and current account and billing information is required. Refer to our Return and Refund Policy for further details.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide tools from third parties over which we have no control. These are offered “as is” without warranties. Use is at your own risk. Review third-party terms and policies before use. Future tools are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include links or content from third parties. External links are informational only. We assume no responsibility for third-party content. Review their terms and privacy policies before engagement. Complaints should be directed to the respective providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
By submitting content (reviews, suggestions, contest entries), you grant Tumdi unlimited rights to use, publish, and distribute your content. We are not obligated to maintain confidentiality, provide compensation, or respond. We may remove content deemed inappropriate, offensive, defamatory, obscene, or illegal. You warrant that submissions do not infringe on others’ rights, contain harmful software, or include false information. You are fully responsible for your submissions.

SECTION 10 – PERSONAL INFORMATION
All personal information is handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Typos or inaccuracies may occur regarding product details, prices, promotions, shipping fees, delivery schedules, or availability. We reserve the right to correct errors, update information, or cancel orders without prior notice. We are not obliged to revise information unless required by law. Specified update dates do not guarantee full currency of all content.

SECTION 12 – UNACCEPTABLE USES
The following uses are prohibited:

  • Activities violating any law or regulation
  • Encouraging illegal acts
  • Breaching intellectual property rights
  • Harassment, abuse, discrimination, or defamation
  • Sharing false or misleading information
  • Introducing malware, viruses, or harmful software
  • Harvesting other users’ personal information without permission
  • Spam, phishing, or scraping
  • Using the Website for unethical or offensive purposes
  • Circumventing security measures
    We may restrict access for violations of these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, or error-free services. Results from the Website are at your own risk. Services are provided “as is” and “as available” without express or implied warranties. Tumdi and its affiliates are not liable for any direct, indirect, incidental, or consequential damages, including lost profits, lost data, or replacement costs, even if aware of potential damages. Where law restricts liability limits, the minimum allowable limits apply.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Tumdi, its affiliates, employees, and directors harmless against all third-party claims, damages, or expenses resulting from your breach of these Terms or infringement of rights.

SECTION 15 – SEVERABILITY
If any provision is invalid or unenforceable, remaining provisions remain in full force. Invalid provisions are enforced to the maximum extent allowed by law.

SECTION 16 – TERMINATION
Obligations prior to termination survive termination. You may stop using the Website at any time. Breach of Terms may result in termination without notice. Outstanding obligations remain valid. We may suspend access to services.

SECTION 17 – COMPLETE AGREEMENT
These Terms, together with referenced policies, constitute the entire agreement between you and Tumdi, superseding previous agreements. Ambiguities will not be construed against the drafter.

SECTION 18 – GOVERNING LAW
These Terms and any related agreements are governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The latest version of these Terms is always on this page. Tumdi may update or modify Terms at any time by posting changes. Continued use constitutes acceptance of revised Terms.

SECTION 20 – RETURNS AND REFUNDS

At Tumdi, we want you to love the light you bring into your home. If something isn’t quite right, shopping with us is worry-free because we make returns simple and straightforward.

You have 60 days from delivery to request a return. To qualify, items must be unused, in their original condition, and include all packaging. There are no restocking fees, so you won’t lose anything extra when returning a product.

To start a return, please contact us at info@tumdi.com with your order number and a brief description of the issue. Our team will guide you through the process.

Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method to ensure your return reaches us safely.

If you’d like to exchange an item, simply mention this when you contact us. We’re happy to help arrange an exchange whenever possible.

Once we receive and inspect your returned items, refunds are processed within 7 business days. Please note that your bank or payment provider may take additional days to complete the transfer.

We’re always here to help and answer any questions. Don’t hesitate to reach out at info@tumdi.com anytime. Your satisfaction is our top priority, and we look forward to helping you find the perfect lighting for your home.

SECTION 21 – CONTACT INFORMATION
For questions, feedback, or support, contact us:

Company name: Tumdi
Address: 1600 Sanchez St, Austin, TX 78702, USA
Email: info@tumdi.com

Follow our journey on @trendsbytumdi and discover new ways to brighten your space.

We appreciate you choosing Tumdi as your partner in creating bright, stylish spaces that reflect your personality and taste.